Malaysia – Malaysian Digital Economy Corporation to Update e-Xpats System

What is changing?

Effective November 15, 2017, the Malaysian Digital Economy Corporation (MDEC) has announced that they will be migrating to an enhanced eXpats system. The new system is expected to serve clients better in terms of better process turnaround time and user experience.

Companies with Multi-Media Super Corridor (MSC) status and Information Communication Technology (ICT) status will be particularly affected by this change.

Who will be affected?

  • All companies applying for or renewing Malaysia work/residence authorizations, including Employment Passes (EP), Dependant Passes (DP) and Social Visit Passes (SVP), via the e-Xpats Service Centre, the MDEC online portal

What to Expect

Effective November 15, all applications must be channeled via MDEC at Direct application with the Immigration Unit at MDEC will no longer be permitted.

Processing Timeline: This change is expected to expedite processing times, provided that all documentation is in good order when submitted. Any incomplete applications will be returned for the company’s next course of action.

Online Payment: As part of the transition, MDEC will now require payment online via credit card, debit card or FPX. The authorities will no longer accept bank draft/banker’s cheque/cashier order.

Transition Effect and Cut Off Dates

Stage 1: Approval of the EP/DP/SVP with MDEC
Processing Time for MSC and ICT companies as of November 2017: Seven (7) working days

  • The final day to submit applications for approval (Stage 1) via the current system is before 11:59 PM on Friday, November 10th in order to obtain a decision before Wednesday, November 15. Applications not submitted by that time cannot be submitted until November 15, as the system will be down for data migration from 12:01 AM November 11 continuing through until 11:59 PM, November 14. The new system will begin operation on November 15.
  • Incomplete applications received on November 10 as well as applications submitted under the old system which are still in process on November 15 will be automatically cancelled and will need to be resubmitted via the new system on or after November 15.
  • Approval letters for applications filed before November 10 via the current system will remain valid only until December 29, rather than for the standard three months.

Stage 2: Endorsement of the EP/DP/SVP via MDEC
Processing Time for MSC and ICT companiesas of November 2017: Two (2) working days

  • Endorsements for Stage 1 approvals obtained via the current system before November 15must be filed with the Immigration Unit at MDEC before and if possible approved by them before/by the expiry of the approval letter on December 29, 2017.
  • Failure to complete this process in time will require applicants to file a completely new application with MDEC via the new system after January 1, 2018.

Fees Payable Commencing November 15, 2017

Type of Permit
Fee applicable (inclusive 6% GST)
MSC status Companies
Fee applicable
(inclusive 6% GST)
ICT sector Companies
All MDEC fees will be standard regardless of approved duration.
Employment Pass
-Fee inclusive of Transfer of Endorsement (TOE) and Cancellation of Passes
– Fee amount will vary based on approved validity of EP
-Maximum validity: Up to 3 years
RM 2,120.00
RM 2,968.00
Dependant Pass (DP) and Social Visit Pass
RM 530.00
RM 530.00
Amendment of Approval Letter
RM 106.00
RM 106.00


What you need to do

Planning ahead

  • Emigra can review all applications on a case specific basis and advise client on the potential impact to a new / ongoing case.
  • Contact your Emigra Worldwide representative for further details on how these updates may impact you or your client.